Privacy Policy

Introduction

CareHop Cleaning is dedicated to maintaining the privacy and protection of our clients’ personal information. This Privacy Policy sets forth our practices for collecting, using, maintaining, protecting, and disclosing that information.

Collection and Use of Personal Information

CareHop Cleaning collects personal information such as names, addresses, phone numbers, details of residences, and credit card information. This collection is conducted through various methods, including online forms on our website, our scheduling tool, and telephone communications. The purpose of collecting this information is to facilitate service scheduling and scope of service, billing, customer service, and, with explicit consent, promotional activities. We assure our clients that their personal information is not shared or distributed for third-party marketing purposes.

Consent and Purpose of Data Collection

Consent for data collection is obtained through the presentation of our Privacy Policy and Terms of Service. At the time of data collection, we explicitly state the purpose of the data collection. Marketing and promotional uses of your information are strictly based on explicit consent provided by you.

Storage and Security of Personal Information

Your personal data is securely stored in our database and scheduling systems. Credit card details are processed and stored securely by Stripe Payments. For security, payment information is not stored on our systems. We use industry-leading platforms and technologies to ensure the security of all other personal information, with access restricted to necessary staff members.

Access to and Accuracy of Personal Information

Clients can reach out to CareHop Cleaning to inquire about or update their personal information. We are committed to verifying and maintaining the accuracy of the information and promptly addressing any discrepancies.

Disclosure and Sharing of Personal Information

We use third-party tools for data processing and analytics. These tools are used exclusively for their intended purposes, and we ensure that all third-party vendors adhere to stringent privacy standards. We do not share personal information with any additional third parties.

Cross-Border Data Flow and Data Retention

While we predominantly use Canadian-hosted technology, some tools like Google Workspace may store data in different global locations. All data, regardless of location, is encrypted and securely transmitted. We retain personal information as necessary for service provision and may archive or remove inactive customer data after a certain period.

Cookies, Web Beacons, and Non-Personally Identifiable Analytics

Our website uses cookies and web beacons to enhance user experience and gather non-personally identifiable information. Cookies are small files stored on your device that help us understand website traffic patterns and user preferences. Web beacons are electronic files used to track your navigation on our website. The analytics collected through these technologies help us improve our website and services but do not identify you personally.

Data Breach Response

In the unlikely event of a data breach, CareHop Cleaning will promptly notify affected customers and take immediate steps to mitigate any potential impact. Notifications will be made via email or physical mail, depending on the contact information available.

Updates to the Privacy Policy and Contact Information

Our privacy policy is reviewed periodically and updated as necessary to reflect changes in our business practices. You are encouraged to periodically review this policy. For any privacy-related inquiries or concerns, clients are encouraged to contact us at cleaning@carehop.ca.

Employee Training and Compliance

We ensure that all employees receive thorough training on customer privacy and data protection policies, adhering to the latest privacy laws.

At CareHop Cleaning, we take your privacy seriously and are committed to protecting your personal information with a high level of care and confidentiality. Your trust in our services is of utmost importance to us.